Refund Policy

Last updated: June 1, 2025

1. Overview

At ValveVantage, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help.

2. Eligibility for Returns

You have 30 calendar days from the date you received your ValveVantage remote to request a refund.
The product must be returned in its original packaging and in “like-new” condition (no significant scratches, cracks, or obvious wear).
You must provide proof of purchase (order number or receipt).

3. Non-Returnable Items

Accessories sold separately (e.g., Fast-Charge Dock, Protective Case) may have different return guidelines—please check the individual product page for details.

4. How to Initiate a Return

Email our support team at support@valvevantage.com with:
- Your order number
- Reason for return
We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
Ship the product back to us at the address provided (shipping costs may apply unless the return is due to a defect).

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via the original payment method within 7–10 business days.

6. Defective or Damaged Items

If your ValveVantage remote arrives defective or becomes defective within the 1-year warranty period, we will replace it free of charge. Email support@valvevantage.com with photos/documentation of the defect to initiate a warranty replacement.

7. Late or Missing Refunds

If you haven’t received a refund after we have approved it, please check your bank account or credit card statement. Then contact your bank or card issuer, as it may take some time before your refund is officially posted. If you’ve done both and still have not received your refund, please contact us at support@valvevantage.com.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top indicates when changes occurred. Continued use of our services after changes implies acceptance of the updated policy.