Privacy Policy

Last updated: June 1, 2025

1. Introduction

ValveVantage (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.valvevantage.com) or use our services.

2. Information We Collect

a) Personal Data

• Contact Information: Name, email address, phone number, shipping address (when you place an order).
• Payment Information: Payment method details (e.g., PayPal, Stripe payment identifiers). We do not store full credit card numbers.
• Account Credentials: If you create an account, we store your username and encrypted password.

b) Usage Data

• IP address, browser type, device information, and pages visited on our site.
• Referral sources and time spent on pages (via cookies and analytics tools).

3. How We Use Your Information

• Order Fulfillment: To process and ship your orders, communicate about shipping status, and handle returns or cancellations.
• Payment Processing: To facilitate payments via PayPal or Stripe. We rely on those payment processors to secure your financial data.
• Marketing Communications: To send newsletters, promotions, and updates (only if you subscribe). You can opt out at any time.
• Customer Support: To respond to your inquiries, troubleshoot issues, or provide technical support.
• Analytics: To understand how users interact with our website, improve user experience, and optimize our services.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect usage data. Cookies are small files placed on your device that help us remember preferences and track site analytics. You can disable cookies via your browser settings, but some features of our site may not function properly.

5. Third-Party Services

We may share user data with third-party service providers who perform services on our behalf (e.g., payment processors like PayPal and Stripe, shipping carriers, analytics providers). These providers adhere to their own privacy policies.

6. Data Security

We implement commercially reasonable security measures (encryption, secure servers) to protect your personal information. However, no internet transmission is 100% secure. We cannot guarantee absolute security of data transmitted to our site.

7. Your Rights

• Access: You may request a copy of your personal data we hold.
• Correction: You may request corrections to inaccurate or incomplete data.
• Deletion: You may request deletion of your personal data (subject to legal obligations, e.g. order history).
• Opt-Out: You may opt out of marketing emails by clicking “unsubscribe” or contacting us at support@valvevantage.com.

8. Children’s Privacy

Our website is not directed at children under 13 years of age, and we do not knowingly collect personal data from anyone under 13. If we learn we have collected data from a child under 13, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top indicates when changes occurred. Continued use of our site after changes implies acceptance of the revised policy.

10. Contact Us

For any questions about this Privacy Policy, email us at: privacy@valvevantage.com.